Privacy Policy

Introduction

Tech on Galaxy respects your privacy. This Privacy Policy describes the personal data we collect when you visit our website, contact us or engage our services, and how we handle that data. It should be read together with our Cookie Policy.

We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and any other applicable data protection laws of the United Arab Emirates.

Who we are (data controller)

Tech on Galaxy ("we", "us" or "our") is a full-service digital and creative agency founded in 2018 and headquartered at Burjuman Mall beside BHive, Dubai, United Arab Emirates. We are the data controller responsible for the personal data described in this policy. Our contact details are set out in the "How to contact us" section below.

Personal data we collect

• Identity and contact details: name, company, job title, email address, telephone number and postal address.
• Enquiry and project information: details you provide in forms, emails or calls, including briefs and requirements.
• Transaction data: proposals, invoices, payment status and billing information.
• Technical data: IP address, browser type, device information, operating system and approximate location.
• Usage data: pages visited, time on site, referring URLs and interactions with our content.
• Marketing data: your preferences for receiving marketing and your responses to our campaigns.

How we collect it

• Directly from you when you complete a form, email or call us, or engage our services.
• Automatically through cookies and similar technologies as you browse our website.
• From third parties such as analytics providers, advertising platforms, business partners or publicly available sources.

Why we use it & lawful basis

We use personal data only where we have a lawful basis to do so under the UAE data protection framework:

• To respond to enquiries and provide our services — performance of a contract or steps taken at your request before entering one.
• To manage payments and invoices — performance of a contract and compliance with our legal obligations.
• To improve our website and services — our legitimate interests in operating and developing our business.
• To send marketing communications — your consent, or our legitimate interests where permitted, with an opt-out in every message.
• To comply with legal and regulatory requirements — compliance with a legal obligation.

Cookies & similar technologies

We use cookies and similar technologies to operate our website, remember your preferences and understand how our content is used. For a full explanation of the cookies we use and how to manage them, please see our Cookie Policy.

Sharing with processors & third parties

We share personal data only where necessary and with appropriate safeguards. This may include IT, hosting and cloud providers; analytics and advertising providers; email and communication platforms; professional advisers such as lawyers and accountants; and payment providers. We may also disclose data where required by law or to protect our legal rights. We do not sell your personal data.

International transfers

Some of our service providers are located outside the UAE. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection, including contractual safeguards and, where required, obtaining your consent.

Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. Retention periods depend on the nature of the data and the purpose; for example, we keep financial records for the period required by UAE law. When data is no longer needed, we securely delete or anonymise it.

Your rights

Subject to applicable law, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where there is no lawful reason for us to keep it.
• Object to or request restriction of certain processing.
• Withdraw consent at any time where processing is based on consent.
• Request data portability where applicable.
• Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration, including access controls, encryption where appropriate and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

Links to other sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policy of any site you visit.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version, with its "Last updated" date, will always be published on this page. Material changes will be highlighted where appropriate.

How to contact us

Questions about this Privacy Policy or your personal data can be sent to:

• Tech on Galaxy, Burjuman Mall beside BHive, Dubai, United Arab Emirates
• Email: info@togos.pro
• Phone: +971 50 580 3757